Cancellation and Refund Policy

Welcome to Kutchi Bandhni’s Cancellation and Refund Policy.

This policy outlines the terms and conditions for canceling orders and requesting refunds on products purchased through the Kutchi Bandhni website (the “Site”).

1. Order Cancellation

• You may cancel an order placed on our Site within 24 hours of purchase. To cancel an order, please contact us immediately at kutchibandhni@gmail.com.
• We reserve the right to refuse cancellation requests if the order has already been processed or shipped.

2. Refund Eligibility

• Refunds may be issued under the following circumstances:
• The order is canceled within 24 hours of purchase.
• The product received is defective or damaged.
• The product does not match the description on the Site.

3. Refund Process

• If eligible for a refund, we will process the refund to the original method of payment within 7-10 business days after receiving the returned product.
• Refunds are typically processed faster if you provide us with clear photos of the defective or damaged product.

4. Return Shipping

• If returning a product for a refund due to defect or damage, we may provide a prepaid return shipping label.
• For other return reasons (e.g., change of mind), the customer is responsible for return shipping costs.

5. Exchanges

• We do not offer direct exchanges. If you wish to exchange a product, please follow the return process for a refund and place a new order for the desired item.

6. Contact Us

If you have questions or need assistance with canceling an order or requesting a refund, please contact our customer support team at kutchibandhni@gmail.com.